Introduction
Waivechat is an intelligent WhatsApp automation platform for modern businesses. It brings AI-powered automation to your fingertips and streamlines customer conversations—no Meta developer account required.
What Waivechat Does
- AI-powered replies — Automatically answer customer questions using your FAQ knowledge
- Unified inbox — View and reply to all WhatsApp conversations in one place
- Analytics — Track message volume, response times, and AI vs human distribution
- Easy setup — Connect your WhatsApp Business number via QR code or pairing code
Key Features
| Feature | Description |
|---|---|
| Inbox | Central hub for all customer conversations |
| AI FAQ | Automatic answers based on your knowledge base |
| Analytics | Performance metrics and insights |
| Settings | Configure welcome message, fallback, and business hours |
Who Is It For?
Waivechat is designed for small teams and growing businesses that want to:
- Reduce response time and improve customer satisfaction
- Automate repetitive questions with AI
- Keep conversations organized in a single inbox
- Scale support without scaling headcount
Quickstart
Get Waivechat up and running in minutes.
1. Sign Up
Create an account at waivechat.com and sign in.
2. Connect WhatsApp
- Go to Settings in the dashboard
- Click Connect with Facebook to link your WhatsApp Business number
- Either scan the QR code with your phone, or use the pairing code option
- Open WhatsApp → Linked devices → Link a device
- Scan the code or enter the pairing code
Your WhatsApp Business number is now connected.
3. Configure Bot Settings
In Settings → Bot Settings, configure:
- Business name — Display name for your business
- Welcome message — Shown when a user starts a new conversation
- Fallback message — Shown when AI hands off or is disabled
- FAQ knowledge — Paste or upload your FAQ content (
.txtor.md) - Business hours — e.g.
Mon–Fri 9am–6pm - AI FAQ enabled — Toggle to use AI for answering questions
4. Use the Inbox
- Go to Inbox in the dashboard
- Select a conversation to view messages
- Reply directly or let AI handle it
- Use Enhance to improve your message before sending
5. Check Analytics
Visit Analytics to see:
- Conversations today
- AI vs human replies
- Average response time
- Message volume over time
6. Tags
Tags help you organize conversations (e.g. "Urgent", "Follow-up"). You can add existing tags to any conversation from the inbox or contact panel.
Why only admins can modify tags
Only organization admins can create, edit, or delete tags in the tag library. Team members can add existing tags to conversations but cannot change the library itself.
This keeps your tag taxonomy consistent across the organization:
- Prevents fragmentation — Without central control, members might create duplicate or overlapping tags (e.g. "urgent" vs "Urgent" vs "Priority"), making filters and reporting unreliable.
- Maintains data quality — Admins define the canonical set of tags; members apply them. This ensures analytics and filters work as intended.
- Simplifies governance — One person or a small group owns the tag structure, making it easier to evolve over time without chaos.
Members can still add and remove tags on conversations using the existing library—they just can't create new tags or change tag labels/colors.
Need help? Contact us through the Contact page.