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Privacy Policy

Last updated: March 2026

Waivechat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation platform and related services.

Information We Collect

Account Information

When you sign up for Waivechat, we collect:

  • Name and email address
  • Profile information (if provided)
  • Authentication credentials (managed securely through our identity provider)

Business and Usage Data

  • WhatsApp Business account information (phone number, business profile) when you connect your account
  • Google Calendar data (events, availability) when you connect Google Calendar for scheduling
  • Conversation data, including messages exchanged through our platform
  • Customer contact information (names, phone numbers) used in conversations
  • FAQ content and bot configuration you provide
  • Usage analytics (e.g., message volume, response times, feature usage)

Technical Data

  • IP address and device information
  • Browser type and version
  • Log data (access times, pages viewed, errors)

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and deliver WhatsApp messages on your behalf
  • Power AI-powered FAQ and automation features
  • Improve our services, analytics, and user experience
  • Send transactional emails and product updates (with your consent where required)
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

Third-Party Services

We use trusted third-party services that may process your data:

  • Clerk — Authentication and user management
  • Google — Calendar integration for scheduling appointments. When you connect Google Calendar, we access your calendar events to check availability and create bookings on your behalf. We store OAuth tokens securely and use calendar data only to provide scheduling features. We do not use this data for advertising, sell it, or share it with third parties.
  • Meta / WhatsApp — Message delivery and WhatsApp Business API
  • Stripe — Payment processing
  • PostHog — Product analytics (anonymized where possible)
  • Resend — Transactional and marketing emails
  • Vercel — Hosting and infrastructure

Each provider has its own privacy policy. We recommend reviewing their practices.

Data Sharing and Disclosure

We do not sell your personal information. We may share data:

  • With service providers who assist our operations (under strict agreements)
  • When required by law or to protect our rights
  • With your consent

Data Retention

  • Account data: Retained while your account is active and for a reasonable period after deletion
  • Conversation data: Stored according to your usage; you can delete conversations from the inbox
  • Logs and analytics: Retained for a limited period for operational and security purposes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at the email below.

Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to improve our product. You can manage cookie preferences in your browser settings.

Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and secure development practices.

International Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

Children

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

Contact Us

For questions about this Privacy Policy or your data, contact us at: privacy@waivechat.com